Frequently Asked Questions (FAQ)

Explore our most commonly asked questions covering seminars, registration, pricing, and more. We've compiled this list to help address your inquiries efficiently. If you don't find the answer you're looking for, please feel free to contact us at [email protected].

When registering multiple participants, simply adjust the quantity on the checkout page to reflect the number of people in your group. Please note that the purchaser is not automatically enrolled in the seminar.

After completing your purchase, you'll receive a shareable link that you can forward to your team members so they can register under your group order. If you as the purchaser are attending the program, you will also need to sign up under the group order using this link. This link is also available in your receipt email.

Office coordinators can use their own details for the Account and Billing information, even if the payment card belongs to someone else. The purchase receipt will be sent to the email address used during checkout.

Need help registering your team? Contact us at [email protected] for assistance.

Yes, all transactions are secure and encrypted. Our checkout is powered by Stripe (https://stripe.com/), which is certified as a PCI Level 1 Service Provider—the highest level of certification in the payments industry. This certification demonstrates Stripe's commitment to maintaining rigorous security standards for handling payment information.

For more details on how your payment details are protected, you can visit https://stripe.com/en-ca/resources/more/secure-payment-systems-explained.

All Cadesky Tax Seminar courses and programs are hosted virtually. You can access them from anywhere using any device with internet browsing capabilities.

Our focus is providing the best, highest-quality tax training courses and seminars at a fair price. The listed price on our platform is our best price, with no hidden fees or special offers. All prices shown are in Canadian dollars (CAD).

To reset your password, visit our Forgot Password (https://seminars.cadesky.com/users/password/new) page. Enter the email address you used to register for the program, and you'll receive an email containing a password reset link. Click this link to create a new password for your account.

If you don't see the password reset email in your inbox, please check your Spam/Junk folder as it may have been filtered there.

If you still haven't received the reset link, please email us at [email protected] for assistance. You may have entered your email address with a typo, or your organization's email security settings might be blocking our password reset emails.

CPD Certificates are stored permanently and never expire. You can find them in your Account Settings (https://seminars.cadesky.com/account/certificates).

For the Tax Seminar Series and live CPD seminars, certificates become available after the final session of the program. You'll receive an email with instructions on how to claim and download your certificate.

For on-demand CPD courses, verifiable CPD certificates are generated instantly once you've fulfilled all program requirements (marking all lessons as complete and finishing the required videos and teach tests).

All sessions are recorded and uploaded inside the program. We typically upload recordings 1-2 days after the live broadcast.

The Tax Seminars Archive contains over 200 hours of tax education provided by Cadesky Tax, organized by year dating back to 2013. This resource is included with your registration to our annual Tax Seminar Series (currently the 2025 Tax Seminar Series).

While the archive is a valuable resource with a topical index to help you find information by subject, please note that the material is not updated for new developments. Exercise caution when using past materials as they may be out of date or superseded by changes.

When you register for the 2025 Tax Seminar Series, you'll receive 1 year of full access to the Archive.

Yes, anyone can register for our programs. However, they are specifically designed for CPAs in public practice at small and mid-size firms.

As a firm of CPAs, we understand how important tax knowledge is to your practice. We have been advising CPAs for over 25 years and feel a deep commitment to supporting the profession with high-quality tax education.

No, our programs are for individual registrants only. We rely on your professional ethics to honor our terms and conditions and respect our copyright. Each person who wishes to view the sessions must be registered separately. However, if you have registered for a group, you can watch the seminars in a boardroom together with registered individuals.

Every effort is made to ensure accuracy, but tax issues are fact-dependent. We do not take professional responsibility for your client advice, and you should exercise professional judgment when relying on the materials. If in doubt, we suggest seeking help from a tax specialist.

Cancellations are rare, but if you wish to cancel after the first session, please contact us and we will process a full refund. For on-demand courses, we cannot issue a refund if a verifiable CPD certificate has been issued.

No. All materials are copyright-protected and for the exclusive use of registered participants only.

You may have entered your email incorrectly, or the confirmation email might have been blocked by your organization's email security. Please contact us at [email protected] and we can resolve any issues or re-send your receipt. To confirm if you are registered for a program, check your dashboard at https://seminars.cadesky.com/enrollments.

Contact us at [email protected] and we will update your account information. Please note that you will need to sort out any financial reimbursement matters with your previous firm.